VA call center works with Veterans to resolve community care billing concerns

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Specially trained employees from VHA’s Office of Community Care (OCC) are available to help Veterans resolve adverse credit reporting or debt collection actions resulting from authorized VA community care claims.

“Our number one goal is to help Veterans resolve community care billing issues as quickly as possible,” said Lillian Cuadra. Cuadra is director of Customer Experience, VHA Office of Community Care. “Call center staff work one-on-one with impacted Veterans to research and

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