Veterans getting more mail through reduced errors

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More Veterans now receive important mail deliveries from VA without delays due to a new service.

Veterans make approximately 5,000 address submissions or updates weekly through profiles. VA checks these against VA Profile’s new address validation service. The service started March 30 and confirms deliverable addresses. VA Profile automatically updates contact information across VA systems. 

VA reduced mailing errors from 17% to 6% in only three weeks. Approximately 750 more Veterans a week now receive their VA prescriptions and letters at their correct address. This is especially critical for Veterans limiting their visits to pharmacies and VA facilities.

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