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The Oregon Department of Veterans’ Affairs is pleased to announce that its Oregon Veterans’ Home in Lebanon has been awarded the 2019 Silver National Quality Award by the American Health Care Association and National Center for Assisted Living.
The Lebanon facility was one of only three in the state of Oregon to receive this distinction from the AHCA/NCAL. The award followed an intensive review process that covered all areas of the 154-bed long-term and memory care facility.
The silver award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation who have demonstrated their dedication to improving quality of care for residents and patients in long term and post-acute care.
“We at ODVA are immensely proud of the exceptional care and service that is provided by the dedicated staff at both of our Oregon Veterans’ Homes.”Kelly Fitzpatrick, ODVA Director
“We at ODVA are immensely proud of the exceptional care and service that is provided by the dedicated staff at both of our Oregon Veterans’ Homes,” ODVA Director Kelly Fitzpatrick said. “Every day, they help make an incredible impact on the lives of some of the most vulnerable members of our Oregon veteran population, and they couldn’t be more deserving of this wonderful recognition.”
Based on the National Institute of Standards and Technology’s Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program is one of the most sought-after honors in the industry. Its award levels are progressive, meaning recipients of the Silver Award can now apply for the Gold Excellence in Quality Award by further developing comprehensive strategies that demonstrate performance excellence and exceptional care.
The original Oregon Veterans’ Home, which is located in The Dalles, received the Gold Excellence in Quality Award in 2014. At the time, it was the first and only state veterans’ home in the nation to have received this distinction.
“Truly, the greatest honor and privilege is the work that we get to do, providing care and comfort to our nation’s heroes and their loved ones.”Ana Potter, director of ODVA Aging Veteran Services
“We are grateful for the recognition of our Homes’ administration and care teams,” said Ana Potter, director of ODVA Aging Veteran Services, which oversees the Homes. “But truly, the greatest honor and privilege is the work that we get to do, providing care and comfort to our nation’s heroes and their loved ones.”
The Oregon Veterans’ Home in Lebanon has received a number of other awards and honors since it opened in 2014, including being named one of the state’s Best Nursing Homes by US News and World Report for 2018-2019.
Care at the Oregon Veterans’ Homes is an earned benefit available to veterans, their spouses and parents who had a child die while serving in the U.S. Armed Forces (often known as “Gold Star Parents”). For more information about the Homes, please visit oregonveteranshomes.com.