Veterans and their families interact with the VA for issues ranging from home loans to medical services, sometimes over the course of years and for a variety of reasons. For a Veteran whose phone number, e-mail or address has changed, updating that information can be a time-consuming maze. Their contact information may be stored in any of 80 systems across the VA. These systems are not synchronized and Veterans have told us that this creates confusion and frustration for not just them, but also their families and service partners.
Vet360 is working to fix that.
Integrating data silos
Vet360 will transform the current cumbersome process and provide a seamless experience for customers by consolidating VA’s data silos. The foundation for this initiative is the Master Data Management platform, which will deliver a single source of truth for common Veteran data across various channels (via phone, online access, walk-in and mail). Veterans or employees will be able to review and update their contact information and those updates will be shared across the VA. Vet360 is also partnering with Vets.gov to provide Veterans with their profile information online, in one place.
Over time, Vet360 will be the source of all common Veteran data, including:
Socio-economic and demographic data Military service Eligibility and benefits Health information Pre-burial information
https://www.blogs.va.gov/VAntage/wp-content/uploads/2018/04/Vet360-730×326.png
Benefits to VA
Incorrect data is not just frustrating for the Veteran interfacing with the VA – it’s also expensive. Just as the Veteran wastes time making multiple phone calls to update their information,
Views: 184
