VA MISSION Act: Finding a community provider, making appointments, and getting care

Note: This article is one in a series on VA’s progress implementing the VA MISSION Act of 2018.

Under the VA MISSION Act, it will be easier for eligible Veterans to find a community provider in VA’s network, make an appointment, and get timely, high-quality care.

Read: VA MISSION Act: VA’s new eligibility criteria for community care provides more choices for Veterans

Veterans may have experienced issues with scheduling appointments and receiving care in the past. These problems are being addressed by making it easier for Veterans to schedule community care appointments themselves, with the help of a VA staff member, or with the help of a third-party administrator (TPA). VA is also rolling out new technology that improves communication and coordination between Veterans, community providers, and VA employees.

While accessing community care will become easier in the future, it’s important to know that Veterans eligible for community care will generally still have the option to choose to receive care from a VA medical facility or community provider.

After a Veteran is determined to need treatment and found eligible for community care, he or she will generally have the option of choosing to receive care from a VA medical facility or community provider.

Finding a Community Provider

Community care is available from a broad range of community providers in VA’s network.  VA’s network includes providers that participate in regional community care networks that are managed for VA by Third Party Administrators under contract with VA, as well

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