When her duty day is over, Army Sgt. 1st Class Jennifer Owen often wonders if she did enough to help identify fallen service members.
As the noncommissioned officer in charge of the morgue at the Defense POW/MIA Accounting Agency, which is tasked to account for more than 82,000 Americans missing from past conflicts, she analyzes human remains and personal effects in hopes to close a cold case.
“At the end of the day, I have to be able to look in the mirror and say I’ve done my best,” she said. “And when I get up in the morning, I say I’m going to do better, because these families have been waiting years and years.”
Owens is one of about 100 service members and civilians who work at the agency’s laboratories here and at Offutt Air Force Base in Nebraska. Each year, the labs identify the remains of around 200 Americans that are then reunited with families.
On Aug. 1, more than 50 cases containing remains believed to be those of American service members were provided to DPAA by North Korea.
The remains are now undergoing further analysis and identification at the labs.
The painstaking work, which can take months to years to complete, is Owen’s passion. Whenever a positive identification comes in, she said, it is as if the service member’s name is given back.
‘These Are All Heroes’
“What drives me the most is that these are heroes,” she said, looking across a lab holding hundreds of unknown remains. “These are all heroes [who] have a