VA launched a new update for the appeals status tracker and now Veterans with a compensation appeal can view their past and current appeals issues, receive alerts for deadlines when action is required, preview the next events in their timeline, and see estimates of how long it will take to reach those events.
The new tool, designed with help from Veterans, is an effort to improve data and provide transparency. The appeals status tracker now clearly answers three questions the team consistently heard during feedback sessions:
What’s happening with my appeal and what happens next? What do I need to do? How long will my case take?
View appeals status and next steps
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When Veterans log on to Vets.gov and click “Check your claims and appeals status,” they will go to a screen that lists all of their past and current claims and appeals.
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Each appeals card includes information regarding the type of appeal, the date they received the claim decision, a short status update, description of the issue on appeal, and a button that will expand the view and show them information that is more detailed.
When Veterans click the view status button, they will see a descriptive story of their appeal. Veterans can click “See Past Events,” to view all events in the appeal that have led to the current status:
Receive alerts for deadlines
When Veterans need to take action on their appeals there will be an alert box in the detailed view.
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